Q: Does Subaru Finance used vehicles?
A: Yes. The maximum age for used vehicles is 12 years at the end of the loan term (17 years for Tasmania).

Q: Are there any application costs, monthly charges?
A: Fees and charges vary depending on the facility. Contact a Subaru Financial Services Finance Business Manager to discuss the fees and charges that may apply or call 1300 AWD AWD or 1300 293 293.

Q: What financial information do I need to provide to Subaru Finance when applying for credit?
A: The financial information required will depend on whether you are a personal or a business applicant.
 
In general, personal applicants will be required to show the following items:
       
    * Current drivers licence       
    * Rent receipts or copy of rates notice
    * Confirmation of comprehensive vehicle insurance       
    * Most recent payslips and/or other confirmation of financial information (ie tax return)
Your Subaru Finance Business Manager will advise if any further documentation is required.

Q: How long does it take to settle a finance deal?
A: Settlement time varies depending on the individual application. In general, a contract will take approximately 24 hours to settle following approval of the application.
Your Subaru Financial ServicesFinance Business Manager will contact you when your contract has settled.

Q: Can I pay my account weekly?
A: No, payments can be made either fortnightly (consumer loans only) or monthly. The payment terms are set at the acceptance of your contract, so that is the time you must choose the option to make fortnightly or monthly payments. Once the contact has been accepted by Subaru Financial Services Finance, your payment due dates form part of the terms and conditions of your contract and cannot be varied.

If your payments are received after the due date, you may incur interest penalties. You can avoid this by ensuring payments are made by the due date. Payments can then be made at your own convenience either via BPAY or through a Periodical Payment.

Direct Debits are always on the days specified by an electronic version of your contract. These dates represent the due date of your payments and can not be varied on an ongoing basis.

Early termination fees are payable when you pay out your loan early.

Q: Can I make my payment by Credit Card?
A: No. You’re not able to use another credit facility to pay a Subaru Financial ServicesFinance contract directly. Similarly, Direct Debits are not available from credit cards at this stage.

Q: Is my interest charge reducible if the account is finalised earlier?
A: Your contract specifies the minimum periodical payments you must make. Direct Debit amounts can not be reduced below the minimum periodicYour contract specifies the minimum periodical payments you must make. Direct Debit amounts can not be reduced below the minimum periodical payment rate as specified in your contract.
Depending on the circumstances, for example hardship cases, it may be possible to reduce your payments. You need to contact our Service Centre on 1300 293 293 to discuss if a variation to your contract is acceptable to Subaru Finance.

Q: Why do I have to Comprehensively Insure my car?
A: The terms and conditions of your contract require that your vehicle be comprehensively insured at all times.

You must make sure that your Insurance Company is aware that the vehicle is under finance with Subaru Finance.

Q: When do I receive a Statement on my account?
A: If you have a Car Loan, a statement will be mailed to you annually. You can also call 1300 293 293 and arrange for a Statement to be sent to you.

If you have a Hire Purchase, Chattel Mortgage or Lease facility, you will need to call 1300 293 293 to arrange for a Statement to be sent to you.

Q: Can I make lump sum payments?
A: Yes, you can be make additional payments. However, if as a result of the lump sum payments made, you repay your loan early. Early termination fees are payable. Please check your finance contract where all fees and charges are disclosed. Alternatively please call our Service Centre on 1300 293 293.

Q: Can I BPAY?
A: Yes, you can make payments using any of the following methods:

Direct Debit
You can establish a Direct Debit Request with any Australian bank account by simply filling in a Direct Debit Request Form and returning to Subaru Finance. There are no charges from Subaru Finance, although some banks MAY charge a processing fee on direct debits. Please check with your bank regarding their fee structure. Direct Debit Forms can be downloaded from our website or we can mail or fax them to you. We do however, require the original signature of the signatory to the Account from which you wish to establish the Direct Debit. It is your responsibility to have funds available in your bank account to be drawn on the contracted dates. Any dishonour fees charged by your bank or the late cancellation of a Direct Debit fee will be incurred by you and unfortunately cannot be refunded by Subaru Finance.

Periodical Payment
Periodical Payment Authorities are standing authority arrangements made directly with your bank. This authorises your bank to make payments directly from your account on specific dates. We are unable to vary Periodical Payment Authorities, as only you can give these directions to your bank. Any variation (including cancellations) must be made at your own bank branch. A Periodical Payment Authority can be set up with your bank to make payments directly to your Subaru Finance contract. You’ll need to supply your bank with the complete BSB and Account number of your contract as shown on your payment booklet. You must also be able to guarantee that your instructions to the bank will enable your payments to be received by the due date of the payment. Periodic Payments may incur charges from your bank. Please check with your bank regarding their fee structure.

BPAY
Subaru’s Biller code is 3400.BPAY payments may be made via your financial institutions phone or Internet banking facilities. BPAY payments may be made to your Subaru Finance contract using the Biller Code 3400. Your account number is your complete contract number including the BSB and contract number as shown on your payment booklet. For example, 013 009 353123123.

Internet Banking
You can use your bank’s internet banking facility to make payments via BPAY, or by using the "pay anyone" facility. Your contract number consists of a BSB or branch number and account number. For example, BSB- 013 009 and Account/Contract Number – 353123123.

Q: Why Finance/Lease?
A: Car Loan
If your car is primarily for private use, this loan is available for new and used cars less than seven years old.

The benefits
· Accessing fixed rates mean you’ll know exactly what your repayments are for the life of the loan.
· Get 100% finance, including all on-road costs and insurances (to approved applicants).
· Own your car from the start of the agreement.

Novated lease
If you are an employee, you may be able to receive a vehicle as part of your salary package. You select the car, and your employer takes responsibility for the lease payments while you are employed and use the vehicle.

Employee benefits
· Make payments with pre-tax income (salary sacrifice)*.
· Get a fixed rate for the life of the lease.
· Choose which car to buy and where to buy it from.
· Option to keep the car if you change employment.

Employer benefits
· If the employee leaves the business, the company is not left with an unwanted car.
· You can provide the employee with a car without having to reflect it on your balance sheet.

*Consult your accountant or tax adviser for further information about tax benefits.

Commercial buyers

Chattel mortgageˆ
If your car is used predominantly for business purposes and you have an ABN, you may be eligible for this loan.

The benefits
· Own the vehicle from the start of the agreement.
· Pay no deposit and get 100% finance for approved customers.
· Enjoy better cash-flow, with payment terms matched to your income.
· Access possible tax benefits where the car is used to generate income*.

Hire purchaseˆ
Under this arrangement, Subaru Finance owns the vehicle and you use it while acquiring ownership through regular payments over time.

The benefits
· Purchase the asset through what is, in effect, an instalment plan
· Ownership transfers to you after the final instalment payment
· Pay no deposit and get 100% finance for approved customers
· Enjoy better cash-flow, with payment terms matched to your income
· Access possible tax benefits where the car is used to generate income*

Finance leaseˆ
With this lease, Subaru Finance buys the vehicle and leases it to you. You then make regular lease payments to use the vehicle. At the end of the lease term you can return the vehicle, which will be sold at auction, or we may accept an offer from you to purchase the vehicle.

So what are you waiting for? To find out more about your refinancing or purchasing options, locate your nearest Subaru Retailer. Then just give them a call and ask about the great range of Subaru Finance products and services available.

Disclaimer

ˆAvailable to body corporates and sole traders/partnerships where the vehicle will be used predominantly for your business (50% or more).
*Consult your accountant or tax adviser for further information about tax benefits.
All applications for credit are subject to normal credit approval criteria. Fees and charges apply. Terms and conditions are available on application. Australia and New Zealand Banking Group Limited ABN 11 005 357 522 trading as Subaru Finance.

Q: What is a finance/novated lease?
A: Novated lease
If you are an employee, you may be able to receive a vehicle as part of your salary package. You select the car, and your employer takes responsibility for the lease payments while you are employed and use the vehicle.

Finance leaseˆ
If your car is used predominantly for business purposes and you have an ABN, you may be eligible. With this lease, Subaru Finance buys the vehicle and leases it to you. You then make regular lease payments to use the vehicle. At the end of the lease term you can return the vehicle, which will be sold at auction, or we may accept an offer from you to purchase the vehicle.

ˆAvailable to body corporates and sole traders/partnerships where the vehicle will be used predominantly for your business (50% or more).

Q: What happens if I can’t make a payment?
A: Late payments must be arranged by calling our service centre on 1300 293 293. We’ll then assist you with making a temporary payment arrangement.

Direct Debits require a minimum of 72 hours to cancel or alter. If you request to alter a Direct Debit with less than 72 hours notice, we can’t guarantee your request will be processed in time to affect the existing payment arrangement and dates.

It’s your responsibility to have funds available in your bank account to be drawn on the contracted dates. Any dishonour fees charged by your bank or the late cancellation of a Direct Debit fee will be incurred by you and unfortunately cannot be refunded by Subaru Finance.